Main Job Responsibilities
Handle customer accounts (communication, tracking, develop relationships)- Book freight with customers (take extra freight, solicit freight when needed)
- Arrange pick-up and delivery of customer freight to best utilize capacity, company owned or outside carriers
- Work closely with Load Planners, Team Leaders, Sales and Off-shifts to service customers
- Data entry of loads into the computer
- Ensure that our service levels are meeting expectations
- Manage Customer expectations
- Maintain responsiveness (deal with situations as they come up appropriately)
Education and Experience
- 4 year degree preferred (Transportation and Logistics is preferred)
- At least 1 year in the transportation field with emphasis on customer service and soliciting freight
Skills and Personal Characteristics
- Ability to plan, organize and coordinate
- Excellent problem solving skills
- Good communication and interpersonal skills
- Need to be able to work independently
- Computer knowledge (Outlook, Excel, Windows)
- Able to work under time pressure and deal with stress
- People oriented, needs to work well with others
- Friendly, pleasant personality
- Ability to stay focused and have good memory skills
- Thorough and detail oriented
- Self motivated and assertive
- Ability to deal with more than one issue at a time
- Ability to work some evening and weekends
